UI / UX Design
Saudi Business Center
A center dedicated to streamlining business startup, operation, and closure, offering related services per global best practices. Established by Cabinet Resolution No. (456) on Shaaban 11, 1440 AH, it operates under the Council of Economic and Development Affairs.
Year :
2020
Industry :
B2B / B2C
Client :
Saudi Business Center
Project Duration :
5 Years
Problem:
Before the center was launched, investors mainly relied on the Ministry of Commerce platform to issue a commercial registration, but they faced several challenges:
Multiple entities involved: After getting the commercial registration, investors still had to visit other platforms (e.g., Ministry of Municipal Affairs, Social Insurance, Zakat & Tax Authority, Civil Defense…) to complete other permits.
Lengthy procedures: The process was complex and took longer because of different requirements from various entities.
Lack of clarity in the investment journey: Investors had no clear end-to-end view of the steps required.
Unaligned systems: Each entity had its own system, forcing users to upload the same documents multiple times.
Low flexibility: Even a small mistake in the application could restart the entire process.
Solution :
A unified platform (Business.sa) now covers all entities.
Investors can issue the commercial registration, municipal licenses, social insurance, and tax registration all in one place.
The investment journey is clear and simplified end-to-end.
Time and cost of starting a business have been significantly reduced.
Challenge :
Multiple Investment Journeys
Each economic activity (industrial, commercial, medical, tech, etc.) has different requirements.
The challenge was to build a flexible and dynamic user journey that adapts based on the chosen activity without confusing the investor.
Integration of Government Systems
Each government entity (municipality, tax authority, social insurance, civil defense…) had its own UX and processes.
The challenge was to unify the interfaces so the user feels it’s one single platform, not a mix of different systems.
Reducing Steps and Repetition
Users previously had to upload the same documents multiple times.
The team had to create solutions for data reusability and auto-fill to minimize user effort.
Simplicity vs. Complex Regulations
Regulations and procedures are highly complex.
The challenge was how to present them in a simple and user-friendly way that investors can easily understand.
Clarity of Application Status (Transparency)
In the old system, investors couldn’t clearly track their progress or know which entity was currently handling their request.
UX teams had to design a clear progress tracker to bring transparency and peace of mind.
Unified Language and Tone
Different entities used technical or legal jargon.
The challenge was to establish a consistent and simple language that both local and foreign investors could understand.
Accessibility
The platform serves a wide range of users: young entrepreneurs, foreign investors, and even those with limited digital skills.
The challenge was to design a platform aligned with global accessibility standards.
Summary :
The main UX challenge in developing the Saudi Business Center platform was transforming a complex, multi-entity process into a seamless digital journey. Designers had to unify different government systems, reduce repetitive steps, simplify legal procedures, ensure transparency with clear progress tracking, and use a consistent, user-friendly language accessible to both local and foreign investors.
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UI / UX Design
Saudi Business Center
A center dedicated to streamlining business startup, operation, and closure, offering related services per global best practices. Established by Cabinet Resolution No. (456) on Shaaban 11, 1440 AH, it operates under the Council of Economic and Development Affairs.
Year :
2020
Industry :
B2B / B2C
Client :
Saudi Business Center
Project Duration :
5 Years
Problem:
Before the center was launched, investors mainly relied on the Ministry of Commerce platform to issue a commercial registration, but they faced several challenges:
Multiple entities involved: After getting the commercial registration, investors still had to visit other platforms (e.g., Ministry of Municipal Affairs, Social Insurance, Zakat & Tax Authority, Civil Defense…) to complete other permits.
Lengthy procedures: The process was complex and took longer because of different requirements from various entities.
Lack of clarity in the investment journey: Investors had no clear end-to-end view of the steps required.
Unaligned systems: Each entity had its own system, forcing users to upload the same documents multiple times.
Low flexibility: Even a small mistake in the application could restart the entire process.
Solution :
A unified platform (Business.sa) now covers all entities.
Investors can issue the commercial registration, municipal licenses, social insurance, and tax registration all in one place.
The investment journey is clear and simplified end-to-end.
Time and cost of starting a business have been significantly reduced.
Challenge :
Multiple Investment Journeys
Each economic activity (industrial, commercial, medical, tech, etc.) has different requirements.
The challenge was to build a flexible and dynamic user journey that adapts based on the chosen activity without confusing the investor.
Integration of Government Systems
Each government entity (municipality, tax authority, social insurance, civil defense…) had its own UX and processes.
The challenge was to unify the interfaces so the user feels it’s one single platform, not a mix of different systems.
Reducing Steps and Repetition
Users previously had to upload the same documents multiple times.
The team had to create solutions for data reusability and auto-fill to minimize user effort.
Simplicity vs. Complex Regulations
Regulations and procedures are highly complex.
The challenge was how to present them in a simple and user-friendly way that investors can easily understand.
Clarity of Application Status (Transparency)
In the old system, investors couldn’t clearly track their progress or know which entity was currently handling their request.
UX teams had to design a clear progress tracker to bring transparency and peace of mind.
Unified Language and Tone
Different entities used technical or legal jargon.
The challenge was to establish a consistent and simple language that both local and foreign investors could understand.
Accessibility
The platform serves a wide range of users: young entrepreneurs, foreign investors, and even those with limited digital skills.
The challenge was to design a platform aligned with global accessibility standards.
Summary :
The main UX challenge in developing the Saudi Business Center platform was transforming a complex, multi-entity process into a seamless digital journey. Designers had to unify different government systems, reduce repetitive steps, simplify legal procedures, ensure transparency with clear progress tracking, and use a consistent, user-friendly language accessible to both local and foreign investors.
More Projects
New release
Preview
UI / UX Design
Saudi Business Center
A center dedicated to streamlining business startup, operation, and closure, offering related services per global best practices. Established by Cabinet Resolution No. (456) on Shaaban 11, 1440 AH, it operates under the Council of Economic and Development Affairs.
Year :
2020
Industry :
B2B / B2C
Client :
Saudi Business Center
Project Duration :
5 Years
Problem:
Before the center was launched, investors mainly relied on the Ministry of Commerce platform to issue a commercial registration, but they faced several challenges:
Multiple entities involved: After getting the commercial registration, investors still had to visit other platforms (e.g., Ministry of Municipal Affairs, Social Insurance, Zakat & Tax Authority, Civil Defense…) to complete other permits.
Lengthy procedures: The process was complex and took longer because of different requirements from various entities.
Lack of clarity in the investment journey: Investors had no clear end-to-end view of the steps required.
Unaligned systems: Each entity had its own system, forcing users to upload the same documents multiple times.
Low flexibility: Even a small mistake in the application could restart the entire process.
Solution :
A unified platform (Business.sa) now covers all entities.
Investors can issue the commercial registration, municipal licenses, social insurance, and tax registration all in one place.
The investment journey is clear and simplified end-to-end.
Time and cost of starting a business have been significantly reduced.
Challenge :
Multiple Investment Journeys
Each economic activity (industrial, commercial, medical, tech, etc.) has different requirements.
The challenge was to build a flexible and dynamic user journey that adapts based on the chosen activity without confusing the investor.
Integration of Government Systems
Each government entity (municipality, tax authority, social insurance, civil defense…) had its own UX and processes.
The challenge was to unify the interfaces so the user feels it’s one single platform, not a mix of different systems.
Reducing Steps and Repetition
Users previously had to upload the same documents multiple times.
The team had to create solutions for data reusability and auto-fill to minimize user effort.
Simplicity vs. Complex Regulations
Regulations and procedures are highly complex.
The challenge was how to present them in a simple and user-friendly way that investors can easily understand.
Clarity of Application Status (Transparency)
In the old system, investors couldn’t clearly track their progress or know which entity was currently handling their request.
UX teams had to design a clear progress tracker to bring transparency and peace of mind.
Unified Language and Tone
Different entities used technical or legal jargon.
The challenge was to establish a consistent and simple language that both local and foreign investors could understand.
Accessibility
The platform serves a wide range of users: young entrepreneurs, foreign investors, and even those with limited digital skills.
The challenge was to design a platform aligned with global accessibility standards.
Summary :
The main UX challenge in developing the Saudi Business Center platform was transforming a complex, multi-entity process into a seamless digital journey. Designers had to unify different government systems, reduce repetitive steps, simplify legal procedures, ensure transparency with clear progress tracking, and use a consistent, user-friendly language accessible to both local and foreign investors.
More Projects
New release
Preview